Shipping Policy

Company Name: Yantai Jiuhe Lanchuan E-commerce Service Co., Ltd.
Email: service@elarvexa.com

At Elarvexa™, we are committed to making your shopping experience simple, reliable, and convenient — from selecting the perfect lighting solution to receiving it at your doorstep. This Shipping Policy explains our order processing, delivery methods, and important shipping information.

Our Shipping Approach

Elarvexa™ focuses on creating modern lighting products that bring comfort, style, and function into everyday spaces.

To provide customers with efficient service and maintain product availability, orders may be fulfilled through carefully selected production facilities and distribution partners.

This fulfillment method allows us to:

• Provide thoughtfully designed lighting products at accessible prices
• Maintain quality standards through trusted partners
• Reduce unnecessary inventory and improve delivery efficiency
• Bring new lighting designs to customers more effectively

We appreciate your understanding as we work to create a smoother and more efficient shopping experience.

1. Order Processing & Shipping Costs

Every Elarvexa™ order goes through careful preparation before shipment.

Order Processing Time:
Please allow 2–5 business days for order verification, quality inspection, packaging, and shipment preparation.

During high-demand periods, such as holidays or promotional events, processing may require additional time.

Shipping Fee:
Shipping costs are calculated based on your order details and destination. Any applicable shipping charges will be displayed during checkout before payment is completed.

2. Estimated Delivery Time

Delivery times may vary depending on your location, shipping method, and fulfillment center availability.

Please note that delivery estimates are provided as a guideline and do not represent guaranteed arrival dates.

Factors such as carrier delays, weather conditions, holidays, or customs processing may affect final delivery times.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may take 24–72 hours to become active after shipment
• Initial tracking updates may be delayed while your package moves through carrier facilities
• Your order remains in transit even if tracking information has not updated immediately

4. International Duties & Taxes

For international shipments, customers may be responsible for any customs-related charges required by their destination country.

This may include:

• Import duties
• Local taxes
• Customs processing fees

Elarvexa™ is not responsible for delays caused by customs inspections or regulations outside of our control.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure fast processing.

If you need to update your shipping information or request an order cancellation, please contact us at:

service@elarvexa.com

Please reach out within 12 hours of placing your order.

Once an order has entered the fulfillment process, changes or cancellations may no longer be available.

6. Damaged, Missing, or Lost Packages

We want every customer to receive their products in excellent condition.

Damaged Items

If your order arrives damaged:

• Contact our support team within 72 hours of delivery
• Provide photos of the package and product condition
• Our team will review your request and assist with a replacement solution

Lost Packages

If your shipment is confirmed lost by the carrier:

• Please contact us with your order details
• We will work with the shipping provider to resolve the issue and provide appropriate assistance

Customer Support

If you have any questions regarding your shipment, please contact:

Email: service@elarvexa.com

Thank you for choosing Elarvexa™.
We appreciate your trust and are dedicated to delivering beautifully designed lighting products and a smooth shopping experience to every customer.