Company Name: Yantai Jiuhe Lanchuan E-commerce Service Co., Ltd.
Email: service@elarvexa.com
At Elarvexa™, customer satisfaction is our priority. We want you to feel confident when purchasing our lighting products, and we are committed to providing a smooth and transparent return and refund experience.
This policy explains the conditions, process, and requirements for returns, replacements, and refunds.
1. Return Eligibility
We accept return requests within 30 days of delivery.
To qualify for a return, the product must meet the following requirements:
- The item must be unused and in its original condition
- The product should include original packaging and accessories
- The item must not show signs of installation, damage, or modification
- Proof of purchase or order information must be provided
Products that do not meet these conditions may not be eligible for return approval.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email: service@elarvexa.com
Please include:
- Order number
- Product details
- Reason for return
- Photos or additional information if needed
Once your request is reviewed and approved, we will provide the necessary return instructions.
Please do not send products back before receiving return authorization. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If your item arrives damaged, has a manufacturing issue, or you received the wrong product, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- A description of the problem
- Photos or videos showing the condition of the item
- Your order information
Our team will evaluate the situation and provide an appropriate solution.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
- Items that have been installed or used
- Products damaged due to improper handling or installation
- Customized or specially prepared items
- Clearance or promotional items
- Shipping charges that have already been paid
If you are unsure whether your order qualifies, please contact us before submitting a return request.
5. Exchanges
If you would like to replace an item with another product, the recommended process is:
- Request a return for the original item
- Once the return is approved and completed, place a new order for the replacement product
This helps ensure you receive the correct item as quickly as possible.
6. Refund Process
After your returned item is received and inspected, we will send you an update regarding your refund status.
If approved:
- Refunds will be issued to the original payment method
- Processing time may take up to 10 business days
- Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
7. Return Shipping Information
Customers should contact Elarvexa™ before sending any returned products.
A return confirmation and shipping instructions must be provided before the package is shipped.
Sending items without prior approval may result in delays or rejection of the return.
Customer Support
For any questions regarding returns, refunds, or order concerns, please contact:
Email: service@elarvexa.com
Thank you for choosing Elarvexa™.
We are dedicated to providing thoughtfully designed lighting products and a reliable customer experience from purchase to after-sales support.